1. Introduction
Sky Guys LLC (website URL: https://skyguysstudio.com) values your trust and business. Located in Houston, Texas, we are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy to understand how we collect, use, and safeguard your data when you visit our website.
2. Data Collected
Contact Form Data
When you submit information through the contact form on our website, we collect:
- Name
- Email Address
- Phone Number
- Project Description
This information is used solely to respond to your inquiries, provide consultations, and offer project quotes. We do not use your contact form data for marketing purposes or share it with third parties.
Text and Call Data
If you opt in to receive text messages or phone calls through our website, we collect your phone number and any additional information you provide for scheduling projects or responding to inquiries. This data is used exclusively for direct communication and is not shared with third parties.
Comments
When you leave comments on our website, we collect the data shown in the comments form, as well as your IP address and browser user agent string. This information helps us detect and prevent spam.
Google Analytics
We use Google Analytics for anonymous reporting of site usage. This means no personally identifiable information is stored. To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on.
Use of Personal Data
We use your personal information in the following ways:
- To respond to your inquiries and provide consultations or project quotes.
- To schedule projects and communicate effectively through person-to-person texts and phone calls.
- To enhance your experience on our website.
3. Embedded Content
Our website may include embedded content (e.g., videos, images, articles) from other websites. Embedded content behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
Services We Use:
- YouTube: We embed YouTube videos on our site. YouTube may collect data about you and monitor your interaction with the embedded content. For more information, see the YouTube Privacy Policy.
4. Cookies
Our site uses cookies—small text files placed on your device—to enhance your browsing experience. Cookies help retain user preferences and provide anonymized tracking data for analytics purposes.
Cookies We Use:
- Necessary Cookies: These cookies are essential for the website to function properly.
- PHPSESSID: Used to identify your unique session on the website.
- wordpress_test_cookie: Used by WordPress to ensure cookies are working correctly.
Managing Cookies:
You can disable cookies through your browser settings; however, this may affect the functionality of our website. For more information on managing cookies, please consult your browser’s help section.
5. Who Has Access to Your Data
Your personal information is accessible only to:
- System Administrators: To maintain and secure our website.
- Support Team Members: To respond to your inquiries and provide customer service.
We do not sell or rent your personal data to third parties.
6. Third-Party Access to Your Data
We do not share your personal data with third parties except as necessary to provide our services. This includes:
- Communication Service Providers: For managing text messages and phone calls securely.
- Email Service Providers: For handling contact form submissions and email communications.
These third-party providers adhere to strict privacy standards to ensure your data is handled securely and in compliance with applicable laws.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact Form and Communication Data: Retained for up to five years to provide ongoing services and support.
- Comments: Retained indefinitely unless you request deletion.
You can request the removal of your data at any time by contacting us, and we will manually delete it from our records.
8. Security Measures
We implement robust security measures to protect your personal data, including:
- SSL/HTTPS Protocol: Encrypts communications between your browser and our servers.
- Firewalls and DDoS Protection: Safeguards against unauthorized access and attacks.
- Regular Security Audits: Ensures our systems are up-to-date and secure.
In the event of a data breach, we will promptly notify affected users and take all necessary steps to mitigate the breach and restore the integrity of our systems.
9. SMS Communications
Effective Date: 11/15/2024
Consent to Receive SMS Messages
By providing your mobile phone number and opting in on our contact form or through other communication methods, you consent to receive SMS (text) messages from Sky Guys LLC regarding your inquiries, appointments, services, and updates related to our drone services. Message frequency may vary based on your interactions with us.
Usage of Collected Data
Personal Information Collected:
- Mobile Phone Number
- Consent Status (opt-in/opt-out)
- Communication History
Purpose of Collection:
- To send appointment confirmations, scheduling reminders, service updates, and respond to your inquiries.
- To facilitate effective communication related to the services you have requested.
Opt-Out Mechanism
- You may opt-out of receiving SMS messages at any time by replying STOP to any of our text messages.
- Upon receipt of your opt-out request, we will promptly remove you from our SMS messaging list.
- Alternatively, you can contact us at privacy@skyguysstudio.com or call us at (281) 930-4090 to request removal.
Third-Party Disclosure
- We do not share, sell, rent, or trade your mobile phone number or SMS consent data with third parties for their promotional purposes.
- Your information is used solely by Sky Guys LLC and our service providers who assist in delivering SMS messages, all of whom are obligated to protect your information.
Message and Data Rates
- Standard message and data rates may apply to any SMS messages sent or received according to your mobile service provider’s plan.
- Please contact your mobile service provider for details on applicable fees.
Security Measures for SMS Data
- We implement appropriate technical and organizational measures to protect your personal data transmitted via SMS.
- Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.
Eligibility
- By opting in to receive SMS messages, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
Changes to SMS Communication Terms
- We may update this SMS Communications section from time to time. We will notify you of any significant changes by updating the “Effective Date” at the top of this section.
- Your continued use of our services after changes are made constitutes acceptance of the updated terms.
10. Your Data Rights
General Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal and contractual restrictions.
To exercise these rights, please contact us at privacy@skyguysstudio.com.
California Residents
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). For more information, please refer to the California Consumer Privacy Act.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: privacy@skyguysstudio.com
12. Release of Your Data for Legal Purposes
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will take reasonable steps to notify you before disclosing your information, where permitted.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.
Effective Date: 11/15/2024